1. Nature of Digital Products
eSIM plans are digital products delivered instantly. Once delivered or activated, they may not be refundable.
Refund & Returns Policy
This policy outlines the conditions under which refunds may be granted.
2. Eligible Refund Cases
Refunds may be granted if:
- The eSIM was not delivered
- Activation failed due to technical issues
- Service could not be provided
3. Non-Eligible Cases
Refunds are not granted if:
- The eSIM has been installed or used
- The device is incompatible
- The wrong plan was selected
- Incorrect information was provided
- The plan has expired
4. Partial Refunds
Partial refunds may be considered in exceptional cases.
5. Request Process
Submit requests including:
- Order number
- Description of issue
- Supporting evidence
6. Review Process
All requests are reviewed individually.
7. Contact
support@baffia.com